Customer Service

Shipping and Delivery


When you place an order with LSMWatch.com we will ask for information including your name, the watch type, payment information, shipping address, and any additional instructions you might have for us. Once the order is placed we begin working on your watch. Your watch is given to our in-house watchmakers for a detailed inspection to ensure the case, bezel, and bracelet are all properly polished and that the movement is serviced and keeping accurate time within the acceptable ranges allowed. Before we send your order, a representative from LSMWatch.com will be in contact to confirm payment, shipping address, and any final instructions. At the time of shipping we do one final check to make sure everything is 100% accurate and correct. All orders will be shipped through our secured shipping company using FedEx, are insured for full value, and should be delivered within 3-7 days of the order placement.


Return Policy


LSMWatch.com accepts returns within 14 days of the purchase on all U.S. orders with the following conditions; 1) All stickers, labels, and tags should be intact, 2) 10% Restocking Fee would be applied to all Refunds, 3) No returns will be accepted without RMA. 4) New watches can not show any sign of wear and tear. 5) If item is received damaged, we need to be informed within 24 hours of receipt of the item. Please fill out our RMA form and include it in your box.

Unfortunately we are not able to accept returns on international orders due to Custom regulations and Duty fees applied to the shipments.


Ordering


At LSMWatch.com we welcome customers from anywhere in the world to order from us. We have strived to make finding your watch and placing an order through our website easy. Once you have decided on the watch you want to purchase, just click add to cart. Then you can select the method of payment (Bank Wire, PayPal, or Credit Card). Please note, with regards to international orders we currently are only able to accept payment via bank wire. It is important to include any additional instructions you might have while placing your order so it will not be missed.

Should you prefer, we are also able to take your order via phone at (213) 261-0805 Monday through Friday 9:30 am to 7:00 pm, or send us an email to info@lsmwatch.com which we check regularly. Please remember that you are not limited to what we have in our website when placing your order. We always accept special orders.


Price Match


At LSMWatch.com try our best to provide the lowest prices available for our items online. If you find the same watch we offer for a lower price on another website that offers the watch: 1) with a 3 Year Warranty, 2) with a 14 Day Return Policy, 3) in the same condition as our watch, and 4) from the same year of production. Additionally, a purchase using price match must be made with the same form of payment as the offer the match is based on (e.g., if the price you would like us to match is the result of a bank wire, the price matched watch must be purchased using a bank wire).

The price match inquiry must be made prior to placing your order by calling or emailing us with a link to the competing offer. Price matching is not applicable on exchanges. This policy applies to items which are listed on our site, and offered by a legitimate and established US-based website that currently has the identical item in stock with the correct, current retail price listed. This offer only applies to a competing website's regular pricing, and does not apply to temporary or promotional pricing. This offer cannot be combined with any other offers, discounts, or credits.


3% - 5% Wire Discount


At LSMWatch.com we understand that customers always want to make sure they receive the best price and therefore strive to provide the lowest price possible on our watches. We are able to offer a special discount for customers whom choose to pay with bank wire: a 3% discount on the sale price of a Brand New watch or a 5% discount on the sale price of any Pre-Owned watches. All discounts and/or price matches will be applied prior to sending payment. Please keep in mind that payment must be paid with one bank wire, in full. The discount does not apply to orders valued at $20,000 or higher. Wire transfer payments will require confirmation before we are able to ship your order.



LSMWatch.com reserves the right to refuse service or cancel any order at it's sole discretion. NOTE: We reserve the right to make changes to our site and policies at any time without notice. These policies cannot be altered verbally by any representative of LSMWatch.com. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions. If you are under 18, you may use LSMWatch.com only with involvement of a parent or guardian.